This Refund Policy applies to purchases of software modules and other digital Products offered by Ilyess Mechlaoui through www.ilyessmechlaoui.com and processed through Paddle.
1. PADDLE AS MERCHANT OF RECORD
Paddle acts as the Merchant of Record and authorized reseller for transactions made through Paddle.
Paddle handles payment processing and transaction-related refund requests.
If you need to request a refund, you should use the refund/support options provided in your Paddle purchase confirmation or contact Paddle's buyer support.
Paddle's current refund policy applies to transactions processed through Paddle, together with any mandatory consumer protection rights applicable to your purchase.
2. OUR REFUND COMMITMENT
I want customers to be satisfied with the Products they purchase.
Where appropriate, I may support refund requests involving Products that:
- Do not substantially match their advertised description.
- Have a material defect that prevents their core functionality.
- Cannot reasonably be made functional after reasonable technical support.
- Were purchased as a result of a clear technical or transaction error.
Mandatory consumer rights always take precedence over this Policy.
3. DIGITAL PRODUCTS
My Products are digital and software products.
Because digital Products may be downloaded, installed, activated, or accessed immediately after purchase, applicable laws may affect a customer's right to cancel or obtain a refund.
Where applicable law provides a statutory cancellation or withdrawal right, that right will apply.
Paddle's applicable refund policy provides specific rules for consumers in the EU/EEA, Switzerland, and the United Kingdom, including rules concerning withdrawal periods and digital content that has already been downloaded or used after the required consent.
4. COMPATIBILITY BEFORE PURCHASE
Customers are responsible for reviewing the Product's stated requirements before purchasing.
These may include:
- Supported PrestaShop versions.
- Supported PHP versions.
- Required server features.
- Required dependencies.
- Supported themes or configurations.
- Third-party services or APIs.
If you are unsure whether a Product is compatible with your store, please contact me before purchasing.
5. TECHNICAL PROBLEMS
If you experience a technical problem with one of my Products, I encourage you to contact me before requesting a refund.
I may attempt to resolve the issue by providing:
- Installation guidance.
- Configuration assistance.
- Bug fixes.
- Compatibility guidance.
- Updated versions where available.
- Workarounds where appropriate.
A technical issue does not automatically mean that a refund will be granted, particularly where the issue is caused by unsupported software, third-party modifications, hosting configurations, or circumstances outside the Product itself.
6. REFUNDS FOR PRODUCT DEFECTS
If a Product has a reproducible defect affecting a core advertised feature, please contact me with sufficient information to reproduce the problem.
I may request:
- Product version.
- PrestaShop version.
- PHP version.
- Error messages.
- Screenshots.
- Relevant logs.
- Steps required to reproduce the problem.
I will make reasonable efforts to determine whether the problem can be corrected.
If the issue cannot reasonably be resolved and a refund is appropriate under applicable law or Paddle's applicable refund process, the refund will be processed through Paddle.
7. REFUND REQUESTS BASED ON CHANGE OF MIND
Refunds requested solely because a customer changes their mind, no longer needs the Product, or discovers that the Product does not meet requirements that were not advertised are subject to Paddle's applicable refund policy and applicable consumer protection laws.
Nothing in this section removes or limits mandatory statutory rights.
8. FRAUD AND ABUSE
Refunds may be refused or restricted where there is evidence of:
- Fraudulent activity.
- Payment abuse.
- Repeated abusive refund requests.
- Unauthorized redistribution of Products.
- License abuse.
- Other manipulative behavior.
This does not affect mandatory consumer rights.
9. REFUND PROCESSING
Approved refunds are processed through Paddle.
Where applicable, Paddle's refund policy determines the processing method and timeframe.
Once a refund is completed, your right to use the refunded Product may be terminated, and access to downloads, licenses, updates, or support associated with that purchase may be revoked where appropriate.
10. TAXES
Where a refund is approved, applicable taxes associated with the refunded transaction may also be adjusted or refunded according to applicable law and Paddle's procedures.
11. HOW TO REQUEST A REFUND
To request a refund, use the refund or support link included in your Paddle transaction confirmation email or contact Paddle's buyer support.
You may also contact me at:
support.ilyessmechlaoui@gmail.com
When contacting us, please include:
- Your name.
- Email address used for the purchase.
- Product name.
- Paddle transaction/order reference.
- Reason for the refund request.
- Relevant technical information, where applicable.
12. CONSUMER RIGHTS
Nothing in this Refund Policy is intended to exclude, restrict, or replace any mandatory consumer rights that apply to you under the laws of your country or region.
Where applicable law provides greater protection than this Policy, the applicable legal rights will prevail.
13. CHANGES TO THIS POLICY
I may update this Refund Policy from time to time.
The version published on this page at the time of your purchase will generally apply to that transaction, subject to mandatory legal requirements and Paddle's applicable terms and policies.
14. CONTACT
Ilyess Mechlaoui
Website: www.ilyessmechlaoui.com
Email: support.ilyessmechlaoui@gmail.com
For Product-related questions, contact me using the information above.
For payment, transaction, or refund requests, customers should also use Paddle's buyer support and refund process.